MEET YI ZHANG

WHY?

Yi, a professor at University of California, Santa Cruz, understands the importance of AI in today’s world. She is one of the minds behind Rulai, a Silicon Valley company that helps businesses easily build and design chatbots. The company was recently named one of Bloomberg Business’s 50 Most Promising Startups You’ve Never Heard Of. In a recent interview, Yi said:

  • “Where brands are beginning to engage with AI directly is in their customer support arena, where they have the first party data and ongoing engagement to make a real impact resolving their customers’ issues via virtual assistant-enabled self-service and/or escalated live customer support agent assistance.”