A fun, sassy, personality-filled concierge who can answer questions and give recommendations quickly over text seems almost too good to be true. But that’s the new normal at The Cosmopolitan in Las Vegas, where Rose, an AI-powered robot concierge, can give restaurant recommendations, play games, and even crack jokes. For anything Rose can’t handle, there is still a human concierge to help. More than anything, Rose’s personality is what makes this bot so special and which helps to elevate the guest experience.
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