It’s what we all want: less complication and less anxiety with air travel. Being able to check and change flights, have a boarding pass readily available, get help, and more on an app we’re already familiar with almost sounds too good to be true, but David Marcus, Head of Messenger at Facebook, is making it a reality. Marcus has been a key player in pivoting Facebook Messenger from a simple chatting platform to something more, starting with a partnership with KLM Royal Dutch Airlines. KLM on Messenger allows passengers to have easier access to all flight-related information and any help they may need, all on Facebook’s familiar, conversational, and easy-to-use platform.


In a Facebook post (of course!) announcing the launch, Marcus explained,

“This is one that I’ve been personally eager to solve for a while. Removing stress, and complication from air travel….This is a new day for all of us global travelers, and KLM is paving the way.”

Here’s how it works:

Receive your booking details via Messenger

Use Messenger to get on board. All your travel info in one place.

Posted by KLM Royal Dutch Airlines on Wednesday, March 30, 2016


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Image by Stephen Lam for Reuters on CNBC.