Dealing with crises and having difficult conversations are things all employees and companies deal with. Nancy Lublin, founder of Crisis Text Line and Loris.ai, is using technology to help. Crisis Text Line is a nonprofit that provides emotional support through texting. The company has used machine learning to track patterns and see what kind of support messaging works best, which has seen remarkable results. Lublin is now working to incorporate those findings into software – Loris.ai – to help organizations train employees for difficult conversations through AI-based empathy lessons.
Right now more than ever it is important to have technology like this to help facilitate these conversations. In Lublin’s words,
“There are a lot of companies right now that are fearful of having hard conversations. Managers are nervous having a one-on-one meeting with a direct report of a different gender, and that holds women back. People worrying about inclusion worry they’ll get it wrong, and that holds people back.”